RFA (Richard Fleischman & Associates) has an IT Field Support Engineer job opening at our office in Boston, MA. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The IT Field Support Engineer must display a high-level of professionalism and sound judgment at all times by promoting superior service to RFA clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).
Specifically, the on-site IT Field Support Engineer will interact directly with our elite client base ensuring they receive our first-rate service. This role will deliver RFA clients with a high-level of hardware and software support by efficiently providing technical assistance relating to installations, upgrades, applications, email, and operating systems. The IT Field Support Engineer will also be responsible for servicing system users by efficiently resolving issues while carrying out troubleshooting activities and configurations as needed.