RFA (Richard Fleischman & Associates, Inc.) has been a Financial Cloud and trusted technology partner to our financial services clients for over twenty years. Offering a full range of technology solutions with global data center operations, RFA serves the IT needs of businesses including hedge funds, private equity funds, fund of funds, private wealth management and alternative asset management firms. RFA offers a full range of technology solutions supported by our industry-leading service. Whether clients require on-site or cloud-based solutions, telephony or data systems, fully-managed IT or project management, RFA has the expertise to meet the industry-specific needs of our clients. RFA is headquartered in New York City with operations in New York, Connecticut, Boston, MA, and London.
Bringing together the combined resources of a seasoned executive team, over 175 carefully-selected technicians and a trusted group of partner companies, RFA delivers scalable, reliable and secure technology infrastructure to our clients. Over 520 firms rely on RFA to provide enterprise-grade technology solutions and support to keep their businesses running smoothly.
This position will provide Client support for all desktop and server related issues via telephone and/or a remote location. In addition to staying abreast of industry trends and best practices, you will provide technical assistant to computer system users including problem assessment/resolution and software and hardware installation and configuration, when necessary.
Our ideal candidate will be a solution-oriented administrator who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanor. He/She will utilize their exceptional active listening, critical thinking and communication skills to resolve Client issues while promoting RFA’s brand as a client-centric, full-service technology provider.