• Operations Analyst

    Posted Date 4 months ago(4/13/2018 1:50 PM)
    US-NY-New York
    Information Technology
    Experience Level
    Shift (Days/Times)
  • Overview

    RFA’s Business Operations group influences global business growth and supports leadership decision making by facilitating business performance analysis, driving strategic initiatives, and implementing firm-wide operational improvements. As a key member of the team, your dedication to making the highest impact is matched only by your passion for quality reporting and data-backed insights that drive strategic planning at scale. We are looking for humble, hardworking and collaborative individuals that can think on their feet and thrive in a fast-paced environment.


    • Develop scalable, automated dashboards to provide benchmarking and progress against key performance goals and initiatives; understand root causes of what impacts attainment of those objectives.
    • Provide analytical insights into current state of the business that can be leveraged by RFA leadership for growth opportunities, prioritization of strategic plans and operational efficiency gains.
    • Support our cross-functional teams in driving execution of global initiatives
    • Support this process end-to-end: help build and document work plans, synthesize relevant data, lead analyses and develop recommendations
    • As part of a lean organization, communicate solutions confidently and effectively to RFA leadership
    • Build a consultative relationship across the organization by working deeply with our business partners on high priority projects.

    We strive to build a culture with high standards of execution. You are someone who can:

    • Master internal dashboards and visualization tools, Excel-based scenario modeling, impact analysis, etc.
    • Remain meticulous while working on a variety of projects
    • Simplify complex problems through intelligent use of data sets, and extract insights using frameworks and analyses


    • 2-3 years of related work experience at a high-performing technology company or consultancy
    • Advanced analytical skills (including data modeling) and business insight
    • Experience dealing with unstructured business issues and meaningful contribution to issue resolution
    • Ability to build clear and concise presentations, and communicate effectively (both verbally and in writing) with managers and executives
    • Strong project management skills
    • BA/BS degree from a credible university


    • Experience writing SQL queries and pulling data from relational databases
    • Exposure to the ConnectWise ecosystem, Microsoft Visio, and BrightGauge or Power BI visualization tools


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