RFA (Richard Fleischman & Associates) has a NOC Technician job opening at our Headquarters in NYC. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The NOC Technician must display a high-level of professionalism and sound judgment at all times by promoting superior service to RFA clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).
Specifically, the NOC Technician will provide a high level of incident management support. Working to proactively detect issues in circuits, networking gear, and servers; this position will be responsible for the monitoring of applicable Network Operations Center (NOC) with network management tools, troubleshooting L1 and L2 support issues, and facilitating communication on issues.