• NOC Technician

    Posted Date 3 weeks ago(6/29/2018 12:56 PM)
    Location
    US-NY-New York
    Category
    Support Services
    Experience Level
    Junior
    Shift (Days/Times)
    Mon-Fri 8am-5pm
  • Overview

    RFA (Richard Fleischman & Associates) has a NOC Technician job opening at our Headquarters in NYC. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The NOC Technician must display a high-level of professionalism and sound judgment at all times by promoting superior service to RFA clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).

     

    Specifically, the NOC Technician will provide a high level of incident management support. Working to proactively detect issues in circuits, networking gear, and servers; this position will be responsible for the monitoring of applicable Network Operations Center (NOC) with network management tools, troubleshooting L1 and L2 support issues, and facilitating communication on issues.

    Responsibilities

    • Monitor alerts and troubleshoot issues
    • Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner
    • Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities
    • Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction
    • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology

    Qualifications

    • Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience
    • 1-3 years of related IT experience with enterprise monitoring systems
    • Knowledge of SNMP alerting concepts and mechanisms preferred
    • Excellent desktop and troubleshooting skills
    • Hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, Remote VPN Software, and Microsoft Office Suite
    • Impeccable verbal/written communication
    • Exhibit a high-level of professionalism and sound judgment
    • Experience with ConnectWise or similar ticketing system preferred

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