This role will be responsible for providing technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Acting as a first point of contact for clients to resolve issues and to act as a ‘first point’ IT manager giving advice were necessary and feeding back to the relevant business units at RFA. Specifically, the onsite Client Service Engineer will interact directly with our elite client base ensuring they receive our first-rate service. This role will deliver RFA clients with a high-level of hardware and software support by efficiently providing technical assistance relating to installations, upgrades, applications, email, and operating systems. The Client Service Engineer will also be responsible for servicing system users by efficiently resolving issues while carrying out troubleshooting activities and configurations as needed.