Richard Fleischman & Associates

Project Operations Manager

Posted Date 2 months ago(1/24/2020 10:55 AM)
US-NY-New York
Experience Level
Shift (Days/Times)
Monday - Friday (9AM - 6PM)


The Project Operations Manager will lead RFA’s IT project management in order to support RFA in achieving the strategic objectives of the Company.


  • Oversee the execution of a diverse range of Information Technology Projects that focus on cloud and on-premise infrastructures, applications, office spaces, improving business processes and implementing processes.
  • Direct daily operations of project team, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Meet with directors, managers, supervisors, clients, vendors and others, to solicit cooperation and resolve problems.
  • Monitor milestones and deliverables for every open Project to ensure timely completion:
    • Mitigate and manage any issues that arise.
  • Review project plans to plan and coordinate project activity.
  • Manage project team accountabilities, addressing project issues/risks, driving effective decision making and delivering status updates/recommendations to senior management.
  • Monitor Quality Assurance (QA) testing processes and project management of these responsibilities:
    • Develop and manage Quality Assurance metrics for performance improvement of all teams as they relate to Project Management.
    • Implements ongoing quality improvement processes working with interdepartmental teams.
  • Utilize measurable metrics and KPIs to prepare project progress reports and project team performance for senior management.
  • Develop and manage initiatives for project management improvements.
  • Responsible for project budget management.
  • Responsible for managing large scale and complex projects.
  • Responsible for project template and standards management.
  • Manage the process and resource allocation of Projects in ConnectWise
    • Ensure that Project tickets are properly closed out in ConnectWise in a timely manner.
  • Assist with the design of Projects for the Sales Engineering team utilizing KPIs of prior project performances.
  • Work with Project Engineers to develop project schedules and resource allocation models for QA related Projects and other activities such as software deployment, customer integration, and professional services validation.
  • Anticipate project problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
  • Project lead small to large teams from a size of 5 to 25 individuals.
  • In charge of resource development from obtaining hardware, software, and developing project teams.


  • 5+ years’ knowledge and experience in project management in an IT environment.
  • Bachelors of Science in Information Technology or equivalent from an accredited university.
  • Knowledge of Quality Assurance processes and understanding the lifecycle.
  • Experienced in Agile, Scrum, Waterfall methodologies.
  • Experienced in MS Project and/or JIRA.
  • Experienced in leading small to midsize teams in project management.
  • Experienced in supporting clients in the financial services industry (hedge fund, private equity firms) is a huge plus.
  • Experienced in ConnectWise and project lifecycle within ConnectWise.
  • Strong analytical and decision making skills
  • Excellent verbal, written, and diplomacy skills
  • Effectively influences and guides others across various organizational structures using strong interpersonal skills
  • Able to communicate and collaborate with multidisciplinary teams
  • Able to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Able to prioritize and work on multiple projects under time constraints
  • Able to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Able to work independently as well as in a team environment including multi-level staff and external partners
  • Strong orientation toward high standards for customer service
  • The individual will be expected to work with minimal up-front guidance and take ownership of his / her work product.


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