The Project Operations Manager will lead RFA’s IT project management in order to support RFA in achieving the strategic objectives of the Company.
Oversee the execution of a diverse range of Information Technology Projects that focus on cloud and on-premise infrastructures, applications, office spaces, improving business processes and implementing processes.
Direct daily operations of project team, analyzing workflow, establishing priorities, developing standards and setting deadlines.
Meet with directors, managers, supervisors, clients, vendors and others, to solicit cooperation and resolve problems.
Monitor milestones and deliverables for every open Project to ensure timely completion:
Mitigate and manage any issues that arise.
Review project plans to plan and coordinate project activity.
Manage project team accountabilities, addressing project issues/risks, driving effective decision making and delivering status updates/recommendations to senior management.
Monitor Quality Assurance (QA) testing processes and project management of these responsibilities:
Develop and manage Quality Assurance metrics for performance improvement of all teams as they relate to Project Management.
Implements ongoing quality improvement processes working with interdepartmental teams.
Utilize measurable metrics and KPIs to prepare project progress reports and project team performance for senior management.
Develop and manage initiatives for project management improvements.
Responsible for project budget management.
Responsible for managing large scale and complex projects.
Responsible for project template and standards management.
Manage the process and resource allocation of Projects in ConnectWise
Ensure that Project tickets are properly closed out in ConnectWise in a timely manner.
Assist with the design of Projects for the Sales Engineering team utilizing KPIs of prior project performances.
Work with Project Engineers to develop project schedules and resource allocation models for QA related Projects and other activities such as software deployment, customer integration, and professional services validation.
Anticipate project problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
Project lead small to large teams from a size of 5 to 25 individuals.
In charge of resource development from obtaining hardware, software, and developing project teams.
5+ years’ knowledge and experience in project management in an IT environment.
Bachelors of Science in Information Technology or equivalent from an accredited university.
Knowledge of Quality Assurance processes and understanding the lifecycle.
Experienced in Agile, Scrum, Waterfall methodologies.
Experienced in MS Project and/or JIRA.
Experienced in leading small to midsize teams in project management.
Experienced in supporting clients in the financial services industry (hedge fund, private equity firms) is a huge plus.
Experienced in ConnectWise and project lifecycle within ConnectWise.
Strong analytical and decision making skills
Excellent verbal, written, and diplomacy skills
Effectively influences and guides others across various organizational structures using strong interpersonal skills
Able to communicate and collaborate with multidisciplinary teams
Able to effectively prioritize and execute tasks in a high-pressure environment is crucial
Able to prioritize and work on multiple projects under time constraints
Able to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Able to work independently as well as in a team environment including multi-level staff and external partners
Strong orientation toward high standards for customer service
The individual will be expected to work with minimal up-front guidance and take ownership of his / her work product.